Client Policy

Privacy Policy


We will never disclose any personal information to third party without permission of client. The information we collect from you are used only to maintain our services with us and to improve the quality of our work such as our online portfolio.

Ownership of Website design and Development


Client is the owner of a custom website after completion of a website design and development and paying the charges of website development. Client will receive the cpanel (with login details).
Company will not responsible for error or any changes made in the website by the client or clients’ agents.

Website Domain Name and Hosting


While purchasing a domain name and hosting from CodeCARRY company will be responsible for changes, up-grading. Renewal fee of Domain and Hosting services will be charges every year. If clients use their own domain name and hosting services, CodeCarry Technologies will not be responsible for any changes in cpanel configuration, up-gradation or damage in domain and hosting.

Project Initiation


Before initiation of a web design or development project company requires a signed contract or electronically online submitted signup form. Initially Half of payment of web design and development fees and the client logo and other elements that required to be used in the design. After completion of work on website advances are not refundable in any circumstance.
In according to client’s specifications we design websites. CodeCARRY will not be responsible for any damages, business loss of client during the development.

Project Timeline Requirement for Clients


Projects can be delay if the clients do not provide feedback or required elements from time to time such as feedback on design mock-up, requested sitemaps, content on web pages, photo for design and content, client’ logo, essential account login details etc. if client fails to handle the request of need of information within ten business days, CodeCARRY will take any steps to keep the project to move forward in timely manner.

Sitemap or Page Name


Client have to provide list of web page and page name within ten business days. If client fails to do so, by default CodeCARRY assign page name. later if client wants to change these page name additional charges may apply.

Client Logo


A client has to provide a copy of existing logo relevant to website. If client does not do that, a substitute logo or company name graphics may be used. If clients want to change the logo and company name graphics, addition charge may apply. If client wishes to make a new or fresh logo, then company will be charges extra for particular logo.

Photos used in Design


It is client’s responsibility to provide all the photos used in design of web design, if client fails to do so, a substitute photo may be used. If the client later wishes to change the substitute photo after web designing, addional charges may apply. Client can request to company to design and used that photo with addition charges.

Home and inner Pages


CodeCARRY will a demo layout of home page and inner page as well. if client want to change in layout and menus, he can contact within ten business days. Client should provide all website content posted on website. For new website client can hire our content writer for content.

How Content submitted to Company


Content to company must be submitted electronically by email. Text of content and photo/graphics must be correct and clearly labelled with page name of website on which client want to be displayed. No paper copies, any image or PDF will be accepted through electronic mail.

Revisions handed to a website design


We feel pride by creating and provided attractive designs to our clients. Design attractive pages with responsive pages are art and everyone thinking and taste are not same. We will make design modification and changes at no additional cost during the initial mock-up phase. we clear how revisions to look of website design are handed.
The contract of web design signup form and technical document describe the look of achieved web design project. Web design preference including the color scheme, the functionality, monitor resolution etc. should be specified before commencement of ay design work. In case of any design preference mismatched the adjustment will be done free of charge. After completion of work If the client develops preference or changes their mind, adjustments will be done at Rs.1000 per Hour.

Communication during developing Project


All the communication during the developing phase of project would be done through email only. Conversations over Phone calls are restricted. We are try to hand over client’s project as soon as possible. According to need of clients, we can arrange a phone call to our software developer according to work schedule. If client has some designing and development issues, he/she can contact us. We will support to solve all project query and updates. We will also send project updates to client on last day of every week.

Meeting during Development


Every client can visit our company address with a prior intimation according to our work schedule. We will arrange client meeting with our software developer. If client comes without prior intimation in our office, no meeting will be held. We not provide facility the visiting of software developer or designer to client’s place.

Process of Technical Support


PAYMENT POLICIES
PROJECT FEES
Client have to pay initial one half of website design and development project fees. Upon Completion of project, the remaining due amount should be pay within five business days.
GOING LIVE
After Paying the full remaining balance, the completed website will be handed over to client and website will go live.
NON- PAYER CLIENTS
10% Penalty will be added on remaining balance if the balance of completed project has not been paid within ten business days.
MONTHLY FEES
The Charges of Monthly Service Such as Hosting, maintenance, SEO Service will be due at 10th Day of every month. CodeCARRY may charges a late fee of 10% of total outstanding charges for invoices of calendar month. Services will be terminated in case of non-payment of outstanding balances.

Quality Guarantee


Our Aim is to offer high quality services and professional business environment. We make every effort to make every aspect of our service according to client’s satisfaction. All knows No one is complete perfect. In case of any problem or error discovered, please immediately report the problem so that we may take appropriate action. We are not responsible for any loss in revenue under any circumstances. Change in result due to client side error or problems regarding third party or technology such as hosting server and browser software include additional charges.

Termination of Services


The client will be responsible for Payment of work completed in case of client changes his/her mind about work with CodeCARRY during initial web design or development phase. No Amount Refundable in any case. Clients may wish to terminate by request the service termination in writing to avoid unintentional service interruption.

Third Party Vendors


There are separate terms of service agreements for third party vendors. Company are not liable for any dispute with third party vendors. We are not held responsible for lack of functionality or any other aspect of third party services.

Changes in terms of service


We reserve the rights to change our terms of service at any time with any reason. Company will not be responsible for any loss in your business. All Disputed resolved through Gurgaon Jurisdiction Only.